Serviceaide
Comprehensive IT Service Management Solution
Serviceaide Overview
Serviceaide is a robust IT service management platform designed for enterprise organizations. It offers a subscription-based service that allows for quick implementation, typically within weeks, and is intuitive for users. The platform adheres to ITIL best practices and includes features for ticketing, incident management, change management, and asset management. Its flexible deployment options allow for on-premise or cloud-based solutions, making it adaptable to various compliance and infrastructure needs.
The software also includes advanced functionalities such as a virtual agent, self-service portals, and AI-driven features to enhance productivity for both analysts and end users. Serviceaide supports multiple languages and integrates seamlessly with popular applications like Microsoft Teams and Slack. Additionally, it provides comprehensive training resources and has a mobile app available for Android and iOS, ensuring accessibility and support for users across different devices.
Information
Serviceaide Integrations 1 Integration
Serviceaide Media Program screenshots
Features
Serviceaide
- 4.5
- Subscription
Comprehensive IT Service Management Solution
Features
- Change Management
- Configuration Management
- Data Visualization
- Device Auto Discovery
- IT Asset Management
- Impact Management
- License Management
- Performance Management
- Relationship Mapping
- Approval Workflow
- Audit Trail
- Change Calendar
- Change Planning
- Compliance Management
- Prioritization
- Release Management
- Task Management
- Training Management
- Alerts
- Escalation
- Automated Routing
- Community Forums
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Incident Management
- Interaction Tracking
- Knowledge Base
- Known Issue Management
- Live Chat
- Multi-Channel Communication
- Multiple Brands
- Products
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- Asset Tracking
- Compliance Management
- Configuration Management
- Contract/License Management
- Cost Tracking
- IT Service Management
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalog
- Service Reporting
- Ticket Management
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Dashboard
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
- Audit Trail
- Corrective Actions (CAPA)
- Disaster Recovery
- IT Incident Management
- Incident Reporting
- OSHA Compliance
- Root-Cause Diagnosis
- Safety Management
- Task Management
- Ticket Management
- Assignment Management
- Dashboard
- Escalation Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base
- Project Management
- Recurring Issues
- Scheduling
- Task Management
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
- Access Controls/Permissions
- Approval Process Control
- Business Process Automation
- Calendar Management
- Compliance Tracking
- Configurable Workflow
- Customizable Dashboard
- Document Management
- Forms Management
- Graphical Workflow Editor
- Mobile Access
- No-Code
- Task Management
- Third Party Integrations
- Workflow Configuration
Alternatives
Serviceaide Competitors Comparisons
 |  |  |  |
|---|---|---|---|
Meltwater Mobile | freshdesk | WebEngage | Wrike |
Meltwater Mobile: Media Intelligence on the Go | Comprehensive Review of Freshdesk Customer Support Platform | Enhance Team Performance with WebEngage | Comprehensive Project Management with Wrike |
4.9 | 4.2 | 4.9 | 4.9 |
Free | Paid | Free | Paid |
| Visit Website | Visit Website | Visit Website | Visit Website |
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